Privacy Policy
Collection of Personal Information
Aureus Solutions only collects personal information that is reasonably necessary to provide technical consulting services, manage business operations, and communicate with clients and prospective clients.
Information You Provide Directly
Personal information is collected when you interact with Aureus Solutions through the website, email, or direct consultation. This includes, but is not limited to:
Contact Details: Name, email address, phone number, and mailing address.
Professional Information: Company name, job title, industry sector, and ABN.
Inquiry Details: Information provided when booking a discovery call, submitting a contact form, or detailing specific business challenges.
Automatically Collected Information (Website Data)
When you visit the Aureus Solutions website (aureussolutions.com.au), the hosting provider (Framer) and associated analytics tools automatically collect non-personal data for site functionality and performance monitoring. This may include:
Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages viewed, time spent on pages, referral sources, and interaction data (clicks, scrolls).
Use of Personal Information
Your information is used exclusively for the purpose for which it was collected, or for a directly related purpose you would reasonably expect.
Service Delivery To provide and manage consulting services (Aureus Accelerate, Deploy, Forge, and Labs), including solution architecture, deployment, and contract management.
Communication To respond to inquiries, schedule discovery calls, and provide updates on projects.
Marketing To send relevant industry insights or updates on new services. You may opt-out of marketing communications at any time.
Website Improvement To analyse website performance and user experience to enhance online presence and service delivery.
Disclosure of Personal Information
Aureus Solutions does not sell, trade, or rent personal information to third parties. Information may be disclosed only in the following limited circumstances:
Service Providers: Third-party tools are used to operate the business (e.g., calendar booking software, email providers, website hosting and analytics). These providers access information only to perform their specific function and are bound by confidentiality obligations.
Legal Requirements: Where required by law, court order, or governmental regulation.
Trusted Partners: In the course of delivering a project (e.g., engaging a specialist contractor for an Aureus Forge project), necessary information may be shared, provided the partner is bound by strict confidentiality agreements.
Security and Data Quality
Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Digital Security: Data is stored on secure servers maintained by professional hosting and cloud service providers. Industry-standard encryption and access controls are used.
Data Integrity: Reasonable steps are taken to ensure that personal information collected, used, or disclosed is accurate, complete, and up-to-date.
Data retention
Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
Contact form submissions and inquiry data are retained for 24 months from the date of last interaction, unless an ongoing engagement requires further retention.
Project-related records (including contracts, deliverables, and correspondence) are retained for 7 years in accordance with Australian tax record-keeping obligations.
Website analytics data is retained in accordance with the data retention settings of the analytics platform in use.
Personal information may be securely deleted or de-identified upon request, subject to legal and regulatory requirements.
International data transfer
Some third-party services used to operate the Aureus Solutions website and business - including website hosting (Framer), analytics, cloud platforms, and communication tools - may store data on servers located outside Australia, including in the United States.
Where personal information is transferred overseas, reasonable steps are taken to ensure that overseas recipients handle personal information in accordance with the Australian Privacy Principles (APP 8). Aureus Solutions takes reasonable steps to ensure that contractual arrangements with overseas providers include appropriate data protection obligations.
9. Use of Cookies and Tracking Technology
The Aureus Solutions website, built on the Framer platform, uses cookies and local storage to function effectively.
Functional Cookies: Necessary for the website to remember your session and preferences.
Analytics Cookies: Used to track website traffic and user behaviour via platforms like Google Analytics (if integrated).
Consent: By using the website, you consent to the use of cookies. You can set your browser to refuse cookies, but some parts of the website may not function correctly.
. Accessing and Correcting Your Information
You have the right to request access to the personal information held about you by Aureus Solutions, and to request corrections if the information is inaccurate, out-of-date, or incomplete.
Access requests will be responded to within 30 days. In some circumstances, access may be refused in accordance with the Australian Privacy Act 1988, in which case written reasons will be provided.
To make a request, please contact Aureus Solutions using the details provided in Section 11 below.
11. Contact and Complaints
If you have any questions or complaints about this Privacy Policy or the handling of your personal information, please contact the Policy Owner directly.
Policy Owner: Aureus Solutions
Email: info@aureussolutions.com.au
Complaints will be treated seriously and investigated promptly. A response will be provided within 30 days of receiving the complaint.
If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.